Cancellation Policy

PLEASE NOTE : Due to an increase in last minute cancellations, and “No Shows” we are implementing new policies for salon guests. We greatly appreciate your support in regards to these changes.

NEW CLIENT bookings and first time appointments must be scheduled over the phone or by email.

A deposit is required to schedule and secure your appointment and is deducted from the total price of your service. This deposit is to ensure that you are serious about your appointment and is non-refundable.

Your appointments are very important to Black Orchid Hair Studio. It is reserved especially for you, and we understand that occasionally schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. If you miss your appointment without notice, you will simply forfeit your deposit.

We realize how easy it is to forget an appointment you scheduled weeks or even months ago. As a courtesy, our appointments are confirmed 48 hours in advance with an email, followed by a mobile text reminder 24 hours before.

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Black Orchid Hair Studio