Cancellation Policy

PLEASE NOTE : Due to an increase in last minute cancellations, and “No Shows” we are implementing new policies for salon guests. We greatly appreciate your support in regards to these changes.

NEW CLIENT bookings and first time appointments must be scheduled over the phone or by email.

Your appointments are very important to Black Orchid Hair Studio. It is reserved especially for you, and we understand that occasionally schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

If the required 24 hrs is not given, we will not have the opportunity to fill the appointment and you may be subject to a rebooking fee. This will need to be paid before scheduling any future appointments. 

We realize how easy it is to forget an appointment you scheduled weeks or even months ago. As a courtesy, our appointments are confirmed 48 hours in advance with an email, followed by a mobile text reminder 24 hours before.

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Black Orchid Hair Studio