Cancellation Policy

PLEASE NOTE : Due to an increase in last minute cancellations, and “No Shows” we are implementing new policies for salon guests. We greatly appreciate your support in regards to these changes.

Credit card information is required for all NEW CLIENT bookings and first time appointments must be scheduled over the phone or by email.

Your appointments are very important to Black Orchid Hair Studio. It is reserved especially for you, and we understand that occasionally schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

If you cancel with less than 24 hours notice, you may be subject to a charge equal to 50% of the reserved service amount, unless another appointment can be placed at this time. If an appointment is missed without cancelling or rescheduling, your credit card will be charged 100% of the reserved service amount.

We realize how easy it is to forget an appointment you scheduled weeks or even months ago. As a courtesy, our appointments are confirmed 48 hours in advance with an email, followed by a mobile text reminder 24 hours before.

If a “same day” appointment has been made, the client must cancel within 4 hours of the appointment time or they may be subject to a charge equal to 50% of the reserved service amount.

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Black Orchid Hair Studio